Terms of Service

Last updated: September 6, 2026

These Terms of Service govern your use of the Under Market Home Services website and the junk removal and property cleanout services we provide. By using this website, requesting a quote, booking service, or otherwise engaging Under Market Home Services, you agree to these Terms of Service.

1. Services

Under Market Home Services provides junk removal, hauling, property cleanout, furniture removal, appliance removal, garage cleanouts, and removal of certain non-hazardous renovation debris in Edmonton and surrounding areas.

Service availability may depend on location, scheduling, material type, access conditions, load size, disposal requirements, equipment capacity, and other operational factors.

We reserve the right to refuse or modify service where a job cannot be completed safely, legally, or reasonably.

2. Quotes and Pricing

Website pricing, advertised rates, and preliminary estimates are provided for general guidance only unless specifically confirmed in writing.

Final pricing may depend on factors including:

Volume or trailer space required
Weight of the material
Type of items being removed
Heavy debris
Appliances or special disposal items
Stairs, elevators, long carrying distances, or difficult access
Extra labour or dismantling
Travel distance
Disposal fees
Unexpected conditions discovered at the property

Where applicable, the final price may be confirmed after we review the job details, photos, or the material onsite.

Submitting a quote request does not create a binding service agreement.

3. Customer Information

You agree to provide accurate and complete information when requesting a quote or service, including contact information, service location, descriptions of items, photos, access information, and other relevant details.

You are responsible for notifying us of material changes before the scheduled service.

4. Access to the Property

The customer is responsible for providing safe and reasonable access to the items being removed.

This includes ensuring that:

Required gates, doors, elevators, or access points are available
Items are accessible for removal
Pets and other hazards are secured
The work area is reasonably safe
Any required property authorization has been obtained

Additional fees may apply where access conditions significantly increase the labour, time, or equipment required.

5. Ownership and Authorization

By requesting removal of an item, you represent that you own the item or have legal authority from the owner to authorize its removal and disposal.

Under Market Home Services is not responsible for disputes involving ownership of items that a customer has instructed us to remove.

6. Items We May Refuse

We may refuse to remove items that are unsafe, illegal, prohibited, hazardous, contaminated, or outside the scope of our equipment or disposal arrangements.

Examples may include:

Hazardous chemicals
Explosives
Biohazardous materials
Medical waste
Asbestos-containing materials
Certain fuels, oils, or pressurized containers
Illegal materials
Items that exceed safe equipment or payload limits

If you are unsure whether an item can be accepted, contact us before the scheduled pickup.

7. Heavy Materials and Special Disposal

Concrete, soil, shingles, drywall, renovation debris, and other dense materials may be priced separately due to weight, handling, equipment capacity, and disposal costs.

Certain appliances, mattresses, tires, refrigerant-containing equipment, electronics, or other regulated disposal items may also carry additional fees.

8. Scheduling

Requested pickup dates and times are not guaranteed until confirmed.

Weather, traffic, equipment issues, disposal-site conditions, previous jobs, safety concerns, or other circumstances may affect scheduling.

If we need to adjust a scheduled service, we will make reasonable efforts to notify you using the contact information provided.

9. Cancellations and Rescheduling

Customers should provide as much notice as reasonably possible when cancelling or rescheduling a confirmed service.

Under Market Home Services may establish cancellation, travel, or service-call fees for certain jobs where significant time, travel, labour, or preparation has already been committed.

Any applicable fee will be communicated where reasonably possible.

10. Payment

Payment is due according to the terms provided at the time of service or on the applicable invoice.

Accepted payment methods may vary.

The customer is responsible for all agreed charges associated with the service, including applicable taxes and approved additional fees.

11. Damage and Pre-Existing Conditions

We take reasonable care while performing removal services.

Customers should inform us of fragile surfaces, restricted access, known hazards, damaged structures, or other conditions that could affect the work.

Under Market Home Services is not responsible for pre-existing damage, normal wear and tear, or damage resulting from unsafe, concealed, or undisclosed conditions beyond our reasonable control.

12. Disposal and Recycling

Once items have been removed and accepted for disposal, Under Market Home Services may determine the appropriate disposal, transfer, recycling, donation, or processing method, subject to applicable laws and facility requirements.

We do not guarantee that any specific item will be recycled, donated, resold, or processed in a particular way unless expressly agreed in writing.

13. Website Information

We make reasonable efforts to keep website information accurate and current.

However, website content, pricing, service descriptions, availability, images, and other information may change without notice.

Nothing on the website should be interpreted as a guarantee that a specific service, price, date, or result will be available.

14. Electronic Communications

By submitting a form or contacting us electronically, you agree that we may respond using email, telephone, or text message in connection with your inquiry, quote, booking, or service.

Marketing communications will only be sent where appropriate consent has been provided.

You may opt out of promotional text messages by replying STOP.

15. Intellectual Property

Unless otherwise stated, website content including text, branding, graphics, logos, layouts, images, and other materials is owned by or licensed to Under Market Home Services.

You may not copy, reproduce, distribute, modify, or use website content for commercial purposes without permission.

16. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party platforms for communications, payments, CRM, analytics, advertising, hosting, and other business functions.

Under Market Home Services is not responsible for the content, availability, security, or practices of third-party websites or services.

17. Limitation of Liability

To the extent permitted by applicable law, Under Market Home Services will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or services.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable law.

18. Indemnification

You agree to be responsible for losses, claims, costs, or expenses arising from inaccurate information you provide, lack of authority to authorize removal, unsafe site conditions under your control, or your violation of these Terms.